Frequently users report recipients missing from the GAL. Scenario:– Recipients are not hidden from Exchange Address Lists– Recipients do show up in the “All Users” Address List– Recipients do show up when Outlook’s not in Cached Mode– Recipients resolve in Outlook Web Access Some recipients may not be included in the Offline Address Book when it is generated, for a number of reasons. New users don’t show up in the GAL for clients using Outlook 2003 Cached Mode clients, because Outlook uses an Offline Address List (aka “Offline Address Book” or OAB), which is generated once every 24 hours by default [read previous post “New user does not show up in GAL“] In this case there are who did show up in the GAL earlier but have disappeared now.
Also in the properties of the mailbox database, your users are using, make sure it points to the correct public folder database.
For web-based distribution make sure the site is up.
This is my issue: We are using Exchange 2010 and Outlook 2007.
Last week we added a new conference room in Exchange.
it contains a Plugin block the appropriate Load Plugin statement.
The downside is that if you have multiple conflicting Load Plugin blocks, e.g.
When I look up the conference room in the Global Address List, it doesn't show up. So as I understood from our Sys Admin, the oab files are generated on one server, and rely on the file replication service on the global catalog servers (we have 2 of them) to copy the oab files to each of the servers.
However, if I delete my files (Offline Address Book) then I can see the new conference room in the Global Address List. The service was not started on one of the servers and therefore some users were getting old oab's while other users were getting fresh copies. if you're having this issue, make sure the file replication service is started. Chances are good that OAB generation is failing for some reason.
After completing this tutorial you will have configured Microsoft Outlook to always reference the latest version of the global address book directly from the email server rather than referencing a downloaded local copy. After following these steps, you will only be able to access the global address book while Outlook is connected to the server.
While in Offline mode you will have to enter the full email address for any recipient that isn't saved in your contacts list.
Bear in mind, the process you need to follow is; 1. If you are using Outlook you may be in “Cached Mode”, and you are looking at a copy called the “Offline address book” This only gets updated Every 24 hours, and the copy on the server only gets updated every 24 hours at (by default).