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I have now used the email address that Chris used in his correspondence.

Well done Chris totally agree with all what you said in your article.

hi i have been a memeber on DD for nearly a year, but without success...i decided to cancel my membership last month and rec;d the confo email etc, but then noticed that i had been debited with 24.99 this/ I too am having problems with DD I cannot now access the site having signed up as a premier member.

Can you advise which of the two addresses is the one I should complain to London or Birmingham.

Tricia I have also suffered from having 19.99 taken out from my account without my specific consent for a number of months after signing for only one month.

I am also appalled at the total inability of anyone to obtain any kind of contact with these people.

To contact dating direct by email, members must complete an online contact form, which is located in the ‘Help’ section of the website (along with a list of answers to the most frequently asked questions). Dating Direct ahve consistently failed to do so, and our experience suggests that this is a deliberate way to avoid dealing with those many customers who have had money taken from their card accounts without permission.

To do this, go to the website and click on the ‘Help’ link at the bottom of the page. They would prefer to keep taking your money than to process your demand to stop.

) I am now writing to you in the hope that you might be able to help me.

I believe I have the right to be re-imbursed for the money they have unduly taken from me.

The sum of £24.99 was debitted from my account on 10th May, which sum, I understand, was applicable for one month only.


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